Faqs

What is AYAPA Talk?

AYAPA Talk is a low-cost alternative to your current mobile long distance service. It is a great way to stay connected with friends and family anywhere around the world. AYAPA Talk offers the lowest rates and the best connection quality for all your calls.

Why should I use an AYAPA Talk?

  • They are often much cheaper than long distance provider.
  • They are cheaper than your local phone company.
  • They are cheaper than collect calls and operator assisted calls.
  • You can budget your long distance calling costs.
There are no monthly bills, and no detailed statements. Rather, you simply pay for the calling time in advance and reduce the prepaid balance as you make calls.

Can AYAPA Talk be used from anywhere within the United Kingdom?

You can use AYAPA Talk anytime and anyplace you are able to connect with the AYAPA Talk Access Numbers.

Can I use AYAPA Talk when I am outside of the UK?

All AYAPA Talk can also be used in over 5+ countries, from where you can call. View the global access numbers if you need to call from another country.

Can I use AYAPA Talk to call any country in the world?

AYAPA Talk offers Service to call over 200 countries around the world.

Can I use my AYAPA Talk from any phone?

You can use AYAPA Talk from any phone. If you have registered your phone with us you can dial the access number and place your call. If you have not registered your number dial the access number, enter your calling card pin number, and place your call.

Does AYAPA Talk work with all mobile carriers in UK?

Yes, AYAPA Talk work with all mobile carriers in UK.

Do I need to add country code and area code while making a call?

Yes, to make a long distance call / local call from dial pad, dial phone number along with country code followed by area code. Also please ensure that contacts are saved with appropriate country and area codes before dialing contacts.

Are the rates the same when I place calls from my mobile phone versus my home phone?

Yes, both are same call rates when you call from mobile phone and landline phone.

Are there any additional charges or surcharges?

  • If you call from a public payphone in the UK, there is a 90p surcharge PER MINUTE to cover charges imposed by the payphone operators, as of 10th September 2014.
  • If you call the 0800 249 4470 Access Number, there is a 1p surcharge PER MINUTE to cover charges imposed by operators.
  • If call the Access Number from a mobile phone, some mobile operators may charge you to call 0800 numbers or 0845 numbers, so it is generally cheaper to call the 0330 or 0203 Access Number and use your bundled minutes (If you are on a plan). If you are on a PAYG (Pay As You Go) rate or out of bundle minutes, then you will be charged your network landline rate. Please check with your mobile network provider to get the correct rate.
  • If you call any Access Number from a hotel phone, we have no ability to influence additional call charges imposed by the hotel itself. Please check with your hotel on these charges prior to making a call

Is there a connection fee for every call?

No, AYAPA Talk does not have any connection fees associated with this product.

How can I find out about your rates?

Go to our website www.ayapatalk.com Then you can find out our calling rates.

Can I make local calls with your AYAPA Talk?

Yes. AYAPA Talk can be used to make local, regional, state-to-state and international calls to anywhere in the world. Rates for all destinations are available in our website.

Do rates differ depending on the time of day or the day of the week?

No. Our AYAPA Talk have the same low rates 24 hours a day 7 days a week.

Are there minimum usage requirements to get these rates?

No. AYAPA Talk offers the lowest rates regardless of your usage level.

Do I receive a bill?

No, this is prepaid service. This way, you avoid any “surprises” and scary phone bills. You will pay in advance and will never receive a bill for the calls you place using your calling card.

Why do some countries have a higher rate to call a mobile phone within that country?

In some countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. Mobile carriers therefore charge more to the calling party to connect the call.

How do I contact AYAPA Talk customer services?

To contact the AYAPA Talk customer service team call 0330 998 0150.
Our customer service lines are open from 9am – 6pm, 365 days a year.
Alternatively you can create ticket at support.ayapatalk.com or email to support@ayapatalk.com

What is “My Account”?

    “My Account” is an online customer portal for AYAPA Talk. It has some features.
  • Recharge
  • Quick key setup
  • Pin-less setup
  • One Touch setup
  • Call Details
  • Auto Refill

How do I create an Account?

  • Go to www. ayapatalk.com
  • Click on “Create an Account”
  • Enter your “Email Address” ,“Create your Password” and “Confirm your password”
  • Click on “Sign up” button

How do I get to know if I have registered successfully?

You should get an email confirmation email from AYAPA Talk.

How do I activate my account?

  • VISA Card
  • Master Card
  • American Express

Which credit/debit cards do you accept?

  • Go to your email
  • Check the email from AYAPA Talk
  • Click the link to activate your Account.

How long does it take to activate my account?

Your account will be activated after verify your email address.

I forgot my password, what can I do?

  • Go to www.ayapatalk.com
  • Click on “Log in”
  • Click on “Forgot password”
  • Enter your email address
  • Check your email
  • Click on that link.

Can I change my email address?

No, you can’t change your email address.

Can I change my password?

Yes, you can change your password. But you should know your current password.

How do I change my setting information?

After logging in, you will be able to make all necessary changes to your personal information.

Why should I register my phone numbers with AYAPA Talk?

The system is based on Caller ID recognition.

How do I check my account balance?

  • Go to www. ayapatalk.com
  • Click on “Log in”
  • Enter your “User Name” and “Password”
  • Click on “My Account”

Does my account balance ever expire?

Your account and account balance will not expire. Even if your account balance is depleted, we will keep your account open so that you can make a deposit the next time you have the need to make an international call.

Can I add more than one credit/ debit card details?

Yes, you can add more than one credit/debit card details.

Can I safely enter my credit card number on your web site?

Yes. All online transaction at AYAPA Talk website are protected with the highest level of industry-standard SSL encryption. Every time you access your account information or enter your credit card the encryption keeps your information private.

Can I add more than one credit/ debit card details?

Yes, you can add more than one credit/debit card details.

Can I safely enter my credit card number on your web site?

Yes. All online transaction at AYAPA Talk website are protected with the highest level of industry-standard SSL encryption. Every time you access your account information or enter your credit card the encryption keeps your information private.

Are there any contracts or agreements to sign?

No. You are not required to sign any contracts or agreements

Can I use my account to make calls from phone numbers that are not registered?

No. you cannot use your account for not registered phone numbers.

How can I deactivate or suspend my account?

You contact with our customer service. They will do further actions.

What is AYAPA Talk card/ voucher?

An international calling card allows you to make low cost international calls to destinations all across the world from the UK. You can use any landline phone, any mobile or even a payphone.

What are the benefits of the AYAPA Talk card and Voucher?

  • Prepaid card or Voucher
  • Easy to top-up

Where can I buy an AYAPA Talk card and voucher?

You can purchase your AYAPA Talk card and top-up vouchers which are available from many retail outlets throughout the UK. Vouchers and Cards are available in denominations of £1, £5.

What is PIN Number?

A Personal Identification Number is the unique tracking code associated with an individual prepaid calling card.

What is Serial Number?

A serial number is a unique identifier assigned incrementally or sequentially to the calling card.

What is Access Number?

The Access Number is the telephone number you dial to connect to our service, and once you connect, simply follow the instructions.

What is Destination Number?

The destination number is the phone number of the friend, family member, colleague, business, or other entity you are calling. Once you have entered your PIN, the automated calling card system will prompt you to enter your destination number.

What is Country Code?

The country code is a two or three digit codes used for international calls.

What is Area Code?

The area code is a three digit number (ex. 212) that precedes the destination number.

What is Expiration?

Your card will become inactive on the stated expiration date. Any remaining card balance will not be refunded.

What is Local Access Number?

This is a local telephone number for particular areas. This number is used as an access number for certain prepaid calling cards. Local Access Numbers are used to reduce costs and provide better rates for customers.

Which Access Number should I use?

We provide you with various options to access our services through different access numbers. This allows the user to determine which number is best for them to make the most cost effective call. Below is a summary of the various AYAPA Talk and standard access numbers and most frequently used call types for the respective numbers.

MOBILE ACCESS 0330 998 0120

– This is the best access number to use when you have inclusive/bundle minutes from either your mobile provider. This allows you to make use of your inclusive/bundle minutes and take advantage of the best rates AYAPA Talk Card has to offer.
– Please note, once inclusive minutes have been used, your mobile provider will charge you for dialing this number.
– All 0330 numbers are treated the same as 01/02 numbers by mobile providers

LOCAL ACCESS 0203 135 0611

– This access number is generally used when you have inclusive/bundle minutes from either your mobile or fixed line provider thus allowing you to make use of your inclusive/bundle minutes
Please note, once inclusive minutes have been used, your mobile or fixed line provider will charge you for dialing this number

FREEPHONE 0800 249 4470

– This number is generally not charged when called from a land line
– From a UK mobile starting 07 a surcharge of 1.5p per minute will apply
– All calls made to 0800 access number will be subject to a one off answer charge of 0.35p per call. This charge is effective from 2nd November 2016 and based on new charges brought in by BT Telecom.
– From a payphone a surcharge of 65p applies for all calls. This is a charge that has been imposed by the payphone operators and, unfortunately, something that is beyond our control (from a payphone we recommend that you use the 0330 or 0203 access numbers where possible)

NATIONAL ACCESS 0845 193 0710

– Generally used when you have 0845 calls included in your fixed line monthly package.

Does your service always work 24 hours a day 7 days a week?

  • Yes the service is 24 hours, seven days a week – though no telephony service can offer 100% guaranteed service due to reliance on other telephony companies. We do our best and use quality routes only. We have quality checks in place to help avoid poor quality lines and give you the best possible call experience.
  • If you do happen to experience a poor connection, please call Customer Services on 0330 998 0150 and let us know the number you are trying to call or email support@ayapatalk.com or support. ayapatalk.com and we promise to look into it and get back to you. (Please include your 10 digits pin number, located on the back of the card under the scratch panel )

Can two people use one PIN at the same time?

No, you can give your PIN number to anyone to use your card but two people cannot make a call at the same time.

How do I use AYAPA Talk Calling Card?

1. MOBILE ACCESS 0330 998 0120
LOCAL ACCESS 0203 135 0611
FREEPHONE 0800 249 4470
NATIONAL ACCESS 0845 193 0710
2. ENTER PIN NUMBER XXXXXXXXXX (10)
3. DIAL DESTINATION NUMBER
00 + Country Code + (0) + Area Code + Telephone
No 4. FOR FOLLOW ON CALL, DIAL # # *1/ Save Pin *2/ Clear Pin *3/ Redial

Does AYAPA Talk charge me anything else beyond payment for a prepaid AYAPA Talk card?

No. We do not have any hidden charges. Your phone service provider may charge you a minimal amount for using the Access Number.

Can I use one AYAPA Talk Calling Card/ Voucher to call different countries?

1. MOBILE ACCESS 0330 998 0120
LOCAL ACCESS 0203 135 0611
FREEPHONE 0800 249 4470
NATIONAL ACCESS 0845 193 0710
2. ENTER PIN NUMBER XXXXXXXXXX (10)
3. DIAL DESTINATION NUMBER
00 + Country Code + (0) + Area Code + Telephone
No 4. FOR FOLLOW ON CALL, DIAL # # *1/ Save Pin *2/ Clear Pin *3/ Redial

Does AYAPA Talk charge me anything else beyond payment for a prepaid AYAPA Talk card?

Yes, you can use AYAPA Talk card to call different countries. Different rates apply for different countries. For more information about calling card rates, please visit our site.

How can I check my remaining balance on card?

The available balance will be announced by the prompt every time you place a call.

When does the AYAPA Talk card/ voucher top-up expire?

For all cards and vouchers, please refer to the reverse of the card for details of the credit expiry policy.

Can I make a three way call using your calling card?

No, you cannot make three way calls using AYAPA calling card

Will my AYAPA Talk card expire if I recharge it before?

No. never expired before you use that card.

Can I get a refund?

No. Card non-refundable.

Who can help me if I have any further questions about the AYAPA Talk calling card/ voucher?

To contact the AYAPA Talk customer service team call 0330 998 0150. Our customer service lines are open from 9am – 6pm, 365 days a year. Alternatively you can email us at support@ayapatalk.com or support. ayapatalk.com

What is “Recharge” feature?

It means that you can add balance to your account.

How do I recharge my AYAPA Talk?

  • Go to www. ayapatalk.com
  • Click on “Log in”
  • Enter your “User Name” and “Password”
  • Click on “My Account”
  • Click on “Recharge”
  • Add card or Select card
  • Enter your Top-up amount
  • Accept the Terms and Conditions
  • Click on “Recharge” Button

Do you levy service tax or any other tax on this kind of recharge?